Urembo Asili is run by ONE person.
All orders are processed & shipped within 3-5 business days*. During SALES & HOLIDAY SEASON shipping and processing is completed within 5-10 business days.
*Business days are Monday-Friday.
We accept only the methods of payments offered on Shopify which also includes most credit cards and Paypal. We do not accept or process checks or money orders.
All sales are FINAL. We ensure that our products are made of the highest quality and are willing to discuss how to use them for the best results.
*If the error is on our part, we will correct it at no additional charge to you.
If you have specific allergies, please carefully review the ingredients for each product before making a purchase. If you have more specific questions, please don't hesitate to contact us.
We are not responsible for lost or stolen packages. If the tracking shows that it was delivered, but you did not receive it, please contact USPS to file a claim. You may FILE A CLAIM HERE
If you purchased ROUTE INSURANCE with your order, please FILE A CLAIM HERE
If your package arrives damaged, please email us at email@example.com and attach a PHOTO with the subject line DAMAGED. Include your order number in the body of the email as well as tracking number.
WHOLE SALE INQUIRIES
Please contact us at firstname.lastname@example.org for whole sale inquiries. Please include correct contact information for follow up.
We accept custom orders but require that you contact us first to see if we can meet your needs. Please allow for additional processing time for custom orders.
Unsure which of our great products to purchase, contact us! we'd love to make recommendations based on your needs to ensure your experience with Urembo Asili is enjoyable and worth repeating.
You can reach us either by email or on any of our social media platforms.